1. Type of Personal Information collected
We collect personal information about you that is relevant to your retreat arrangements or that enable us to provide you with our goods and services. This information can be collected from you in many ways. The types of personal information that we collect about you will depend on our relationship with you, the circumstances of collection and the type of service you request from us. The personal information may include but is not limited to your name, gender, date of birth, contact details and passport details. Details related to your flights and other travel details, including your preferences with respect to your dietary requirements and health issues which you provide to us in connection with your travel requirements. We will also collect payment details (such as credit/debit card number and expiry date) provided in connection with the purchase of our products and services
2. When do we collect Personal Information?
When you book one of our retreats, or request help with planning a retreat, we collect your name, email address, phone number and payment details. We may also collect passport information and other relevant information as required by the retreat venue or other third party suppliers.
In addition we collect email addresses and names from people who choose to subscribe to our newsletter and use our online contact forms.
Retreat Here uses the Facebook pixel to collect data on visitor behaviour, such as:
This information may be used to serve Facebook ads in future.
You can opt out of collection of information and third party adverts by using the following service:
3. Disclosure of Personal Information
4. Sharing Personal Information
We only share your personal information in the following circumstance;
With other Retreat Service Providers – in order to fulfil your booking, we provide the guest/passenger name, telephone number and information that is relevant to the retreat venue or third party supplier. These parties require this information for the retreat booking and may use it if they need to contact you about your retreat booking.
5. Disclosure of your Information overseas
Your PI may be transferred to, stored and processed overseas where those third parties with whom we share it, as described in this policy, are located. Due to the nature of the retreat (planning) services offered to you, many of the service providers that we deal with are located overseas. As a consequence it is not practicable to list the location of every service provider with whom we deal.
The recipient of your PI may be located in a country that might not provide an equivalent level of data protection. While we do take steps to help ensure that your PI is protected we cannot be responsible for how these recipients handle your PI. By providing your PI to us, you consent to our disclosure of your PI to these parties. If you have any concerns regarding the transfer of your PI overseas please contact us using the details provided below.
6. Accessing your Information
Subject to any exceptions provided by law, you are able to access any PI we hold about you. If we refuse your access request we will provide you with our reasons for doing so.
If at any time you would like to either change your email address with us, update your preferences or unsubscribe from our newsletters you can click on the unsubscribe link at the bottom of every email or contact us using the details set out below. If at any time you would like to alter the PI you provided us in your booking, please contact us.
7. Protecting your Information
To ensure the confidentiality of your PI, our systems are configured with industry standard data encryption and firewall technology. When you send Personal Information to us over the Internet, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.
8. Complaints about breach
If you believe that we have breached the Australian Privacy Principles and wish to make a complaint about that breach, please contact us on the email address below.
ABN 816 268 952 34
99 River Street, 3141, Melbourne, Australia
phone: (03) 9942 4265
Last update: 26 June 2018